Sell eyewear products and services utilizing the Company selling strategy to serve the Customer’s needs.In addition to selling associate will handle routine supervisory functions such as: open/close duties, transaction approvals, and customer problem resolution.
1.Greet all customers promptly and professionally as per company customer service standards to include identifying customers’ needs/lifestyle selling, offering current promotions, multiple pair offerings, obtaining prescription, use of the lens selling kit, offering our Unbeatable Price/Money-Back Satisfaction guarantee, etc.
2.Confirm with patients prior to scheduled appointment to ensure all intake/screening questions are complete, identify essential needs & COVID-19 pre-screening are met. and email Patient History paperwork to patients.
3.Observe best-in-class behaviors as it relates to social distancing and COVID 19 protocols:
a.Install Social Distancing sign at store front. For Mall Locations advise patients to call before proceeding to the stores as signage will not be visible.
b.Ensure chairs in waiting area are six (6) feet apart, to ensure recommended separation, where possible
4.Ensure associates understand the importance of social distancing, cleaning protocols and cleaning hygiene practices: frequent handwashing, not shaking hands, cover nose and mouth while coughing or sneezing, avoid touching eyes / nose / mouth with unwashed hands.
5.Associate to provide frame tray that has been cleaned prior to while maintaining social distancing with all patients.
6.Ensure patient places all selected/tried-on frames into frame trays, do not allow customers to try on frame and place back on board before cleaning both frames and trays.
7.Complete sale, only accepting credit card payments, while maintaining social distance.
8.Inform patient ship-to-home provided for all glasses and contact lenses.
9.If licensed responsible for final inspect, if not licensed responsible for shipping.
10.Inspect finished eyeglasses using the Lensometer to conform to Company 7-Point Quality Check as well as providing a thorough dispense to ensure proper fit, adjust and repair customer eyewear, etc. while maintaining social distancing as outlined by COVID-19 protocols.
11.Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.
12.Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.
13.Refer customer service issues that cannot be solved to the next scheduled member of the management team.
14.Complete company required training programs
·One (1) – five (5) years of related experience required
·HS diploma, GED or equivalent related job experience
·Ability to work a completely flexible work schedule
·Work changing schedules to meet business demands
·Work inside location
·Strong organizational and supervisory skills
·Speak clearly and effectively
·Calculate, manipulate, and interpret numbers/data
·Problem solve, reason and resolve issues effectively
·Use independent judgment and discretion
·Meet customer expectations
·Work under stress with interruptions and deadlines
·Follow procedures and instructions
·Use computer effectively and view computer screen
·Exhibit empathy in all situations
·Attention to detail
·Bend and stoop continuously
·Reach above shoulder continuously
·Drive automatic equipment/vehicle continuously
Essential Responsibilities related to Physical Demands/Work Environment:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).
Essential Responsibilities related to Behavioral Characteristics:
·Must be detail orientated and well organized.
·Must be able to communicate clearly and effectively with other associates and clients.
·Must be energetic and self-motivated.
·Must be a team player.
·Must be able to problem solve.
·Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
·Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
HIPAA & Security Requirements
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