Seasonal Customer Service Exceptions Associate-$20 per hour - UncommonGoods LLC (Scarsdale)

Compensation

: $34,305.00 - $64,540.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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ABOUT THE ROLE

Our front-line customer service team helps our customers via phone, email, and chat, but there's more to customer service than that. The people who handle our behind-the-scenes service issues make up our Exceptions Team: they process credits, handle returns, proactively contact customers if their order is delayed, and analyze contacts for trends. Basically, they make sure our customers are happy and provide a seamless experience.

ABOUT YOU

You are extremely detail-oriented, self-directed, and hardworking. You can handle not only phone calls, emails, and chats, but can also switch gears immediately to handle the Exceptions workload. You are incredibly bright, enthusiastic, dedicated, and care about the customer experience. You offer the same personable interaction that youd want to receive as a customer to create an exceptional experience.

ABOUT US

UncommonGoods offers remarkable designs by independent makers, and we do it with a positive impact on people and our planet. Learn more about our , certification, program, and cool you might be working with.

RESPONSIBILITIES

  • Monitor and handle daily exceptions with customer orders, which includes but is not limited to processing returns and outstanding customer orders, and making customer contact via phone and email
  • Offer the same personable interaction that youd want as a customer with each contact
  • Look for problems alert the leadership team and help us determine and execute the best solution for these problems
  • Work quickly and with the highest levels of accuracy
  • Manage your time well
  • Be responsive and flexible, open to change in processes, and able to take and provide clear direction
  • SKILLS & QUALIFICATIONS

  • Excellent communication and listening skills
  • Your written communication must be flawless
  • Extensive experience with problem-solving, de-escalation techniques, coordinating, and executing issue resolution
  • Previous experience in a customer service environment is preferred, but we are willing to train the right candidate
  • You must be able to work on a small team as well as on your own. Youre self-directed and self-motivated
  • Flexibility is needed as schedules may vary week to week. We'll be open 24 hours a day from Thanksgiving until Christmas Eve, and were open every day of the year
  • COMPANY PERKS

  • Competitive hourly rate, $20 per hour
  • Casual dress code
  • 40% discount on the products we sell
  • Monthly Company snacks, lunches, and team events
  • Sound like a good fit? To apply, you must submit the following:

  • Resume

  • Associated topics: cashier, client service, counter, retail cashier, retail sales associate, retail sales consultant, sell, seller, service associate, service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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