Seasonal Customer Service Email and Chat Representative-$20 per hour - UncommonGoods LLC (Scarsdale)

Compensation

: $34,305.00 - $64,540.00 /year *

Employment Type

: Full-Time

Industry

: Retail



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ABOUT THE ROLE

We are currently seeking a team of ambitious, detail-oriented, Seasonal Customer Service Email and Chat Representative to join our Customer Service Team. The ideal candidate is a self-motivated, highly enthusiastic people person that is comfortable articulating themselves via email and live chat. Candidate should have an excellent command of the English language, including grammar and spelling. Candidate should be well-spoken, friendly, fun & focused on great customer service. As a member of the CSR team, you will receive training to become an expert in our customer service values, processes and procedures.

ABOUT YOU

You love to write and get your message across efficiently. You are a sucker for good grammar. You are highly motivated and driven.

ABOUT US

UncommonGoods offers remarkable designs by independent makers, and we do it with a positive impact on people and our planet. Learn more about our , certification, program, and cool you might be working with.


RESPONSIBILITIES

  • Act as an advocate for our customers and be empathetic in all customer interactions
  • Correspond in well-written, grammatically correct and error free communications via email and live chat.
  • Answer questions about our products and services.
  • Quickly identify a customers problem, report it correctly, and provide customers with reasonable solutions to the problem
  • SKILLS & QUALIFICATIONS

  • Must be able to speak and write in English
  • Excellent communication skills, both verbal and written
  • Previous experience in a customer service environment is preferred, but we are willing to train the right candidate.
  • Flexibility is needed, as schedules may vary from week to week. We are open 24-hours a day from Thanksgiving until Christmas Eve and we are open every day of the year
  • You must be available to work weekend shifts. Candidates with open availability are strongly preferred
  • Please note: You will be required to attend and successfully complete Customer Service training where you will learn the necessary skills for your role and be paid for your time.

    If you want to work in a safe and comfortable environment, with a team of people who are as passionate as you are about customer service, come join us!

    COMPANY PERKS

  • Competitive hourly rate, $20 per hour
  • Casual dress code
  • 40% discount on the products we sell
  • Monthly Company snacks, lunches, and team events
  • Sound like a good fit? To apply, you must submit the following:

  • Resume

  • Associated topics: answer, call center representative, client service, customer care representative, customer care specialist, customer service specialist, rep, service representative, technical assistant, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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