Customer Service Representative

Employment Type

: Full-Time

Industry

: Retail



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279 Oakland Beach Ave, Warwick, Rhode Island 02889 United States of America

Are you an enthusiastic, highly motivated person that would love to start your career in the retail industry with U-Haul?

If you are looking for an excellent opportunity that will allow you to grow in an exciting work place; look no further.

Day to day duties of a Customer Service Representative:
As a Customer Service Representative you will interface with U-Haul customers to identify what they are looking for so that you can recommend the best moving supplies or storage solutions for their moving needs. A Customer Service Representative will assist customers inside the U-Haul Center by educating them on our products and services, answering questions, and preparing rental invoices. Once properly trained, Customer Service Representatives may also assist customers outside on the lot as well by installing trailer hitches and light wiring harnesses on customer's vehicles, ensuring vehicle fluid levels are properly filled, performing clean-up of trucks, trailers, and other rental items, and accepting equipment returned from rental.

Primary responsibilities include:
• Interact with our guests in a friendly, fast, courteous and efficient manner
• Attention to detail in order to promote positive customer interactions
• Hear and sense customer needs and keep your manager and fellow team members informed
• Complete training and maintain knowledge by participating in on-line and hands on educational and training opportunities
• Take pride in every aspect of your work and perform it with energy and enthusiasm
• Be a strong team player, with a commitment to continuous learning who provides high quality service to our customers


https://www.youtube.com/embed/Z7bFOd9Y2ZU

Requirements:
• Valid driver’s license and the ability to maintain a good driving record to operate commercial motor vehicles
• Adhere to all local state and federal vehicular regulations while driving

Education/Training:
High School Diploma or equivalent

Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields.

Physical Demands:
The work requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching or similar activities, and lifting a minimum of 50 lbs assisted or unassisted.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where​ it may lawfully decline to hire individualswho use nicotine products. (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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