VP of Retail - New York


: $197,780.00 - $197,780.00 /year *

Employment Type

: Full-Time


: Executive Management

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At Tommy John we pride ourselves on an exceptional, personal approach to customer experience within our stores and via our e-comm channels. To date, we've built four stores and successfully executed a number of pop-ups within the US. We are looking for a highly innovative to design and scale our customer-obsessed end-to-end Tommy John retail experience that continues to engage and facilitate personal connections among both new and loyal Tommy John customers.?

The ideal candidate will take their years of best-in-class retail and hospitality-led experience and apply an entrepreneurial approach to creating and scaling the next generation of experiential retail for Tommy John.


  • Mentor, develop and lead the Retail Operations team by defining team strategy and project plans to execute initiatives
  • Execute a Retail expansion strategy that will position Tommy John to address new customer and revenue growth opportunities head-on
  • Partner in the execution of real estate initiatives with the President including store opening, expansion, relocation and closing processes
  • Act as primary liaison between HQ departments and stores to ensure that all information is communicated in a timely, consistent and brand appropriate way
  • Drive channel strategy to deliver a seamless end-to-end customer experience
  • Plan and manage a multi-million-dollar budget, leveraging financial rigor to prioritize and allocate resources effectively
  • Partner with HQ Finance department to leverage efficiencies and expenses
  • Align with HR & Retail Operations team to support training tools and new hire onboarding process to enhance customer experience and increase store productivity
  • Oversee the hiring, recruiting, on-boarding, coaching, training, leading and retaining of all staff across all store locations
  • Collaborate with various teams to develop the retail marketing strategy, including an in-store event calendar
  • Partner with Marketing to ensure?seamless?and effective social media, email and promotional support for stores
  • Develop a network of appropriate agencies that can scale consistent, bar-raising store experiences in line with Tommy John's growth
  • Provide consistent feedback to Merchandising and identify areas of opportunity for new products as well as sharing the voice of the customer as received in store
  • Travel when necessary to Tommy John locations nationwide for openings, special events, training, new location scouting and whenever necessary to achieve goals
  • Requirements

  • Bachelor?s Degree or equivalent retail leadership experience
  • Courageous, discerning, mindful, curious, and devoted to the customer
  • 15+ years of retail and operational experience, specifically in retail field operations, workforce management and communications
  • Ability to work in a fast paced, dynamic environment and prioritize workload to manage multiple projects with strict deadlines
  • Proven leadership ability, as well as strength in building internal partnerships
  • Ability to think strategically and develop achievable long-term goals
  • Strong organizational, project management and time management skills to successfully implement strategic initiatives from concept through execution
  • Strong quantitative, analytical skills with attention to detail and accuracy
  • Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively
  • A proven ability to define and inspire others to achieve corporate objectives and strategies
  • Strong ability to anticipate long term needs and develop plans with achievable timelines
  • A solutions-oriented mentality with a data driven approach
  • A growth mindset: track record of leveraging past learnings, demonstrates entrepreneurial spirit, always imagining what?s possible
  • Proven ability to build cross functional partnerships to ensure corporate alignment; a team player
  • Strong executive presence with ability to compel and inspire internal and external audiences
  • High commitment to employee growth and development: track record of empowering and inspiring teams as well as having significant impact on other?s careers
  • High Proficiency in Excel and ability to quickly learn new systems
  • Ability to travel frequently
  • Some awesome parts of working at Tommy John:

  • Benefits - Health, Vision/Dental
  • Medical covered 100% for employees
  • Tommy John Employee Discount
  • Weekly Culture Calendar events
  • Flexibility
  • Tons of Snacks
  • Countless Happy Hours
  • Great work environment

  • Associated topics: associate manager, department supervisor, director, manager, retail store manager, sales lead, store manager, supervisor, retail management, team lead * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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