Customer Service Representative I

Tivity Health in Fort Washington, MD

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled

Description/Responsibilities

Essential Duties and Responsibilities include the following. Supervisor or management may assign other duties.

  • Handle 60+ incoming calls per day.
  • Place one-time a la carte orders for new and existing customers.
  • Edit customer menu for upcoming orders.
  • Update auto delivery dates for customer accounts.
  • Cross-sell nutrition products to customers.
  • Update demographic and or payment information on customer accounts.
  • Switch customer programs upon request.
  • Document all customer conversations in detail.
  • Be courteous, helpful, energetic, respectful and empathetic and solution driven when dealing with customers.
  • Maintain an awareness of all product and procedural knowledge information.
  • Routinely meet with your supervisor to review your statistical performance standards in call productivity, attendance, availability, compliance, upsells, and quality and post call customer satisfaction scores.
  • .

    Qualifications

    Qualifications (include Education and specific Experience)

  • A High School Degree is required.
  • 1-year minimum of combined high call-volume phone experience and customer-facing experience required.
  • Ability to use and navigate a computer using multiple screens.
  • Microsoft Office Preferred
  • Customer friendly and ability to adapt/respond to various customer personalities.
  • Outstanding customer service skills, candidates should be courteous, friendly and have a professional manner
  • Demonstrate a passion for providing superior customer service to our customers.
  • Optimal communication, listening and problem solving skills to identify needs, seek solutions and resolve customers’ concerns.
  • Willing to be flexible regarding job responsibilities

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