Essential Duties and Responsibilities include the following. Supervisor or management may assign other duties.
Handle 60+ incoming calls per day.
Place one-time a la carte orders for new and existing customers.
Edit customer menu for upcoming orders.
Update auto delivery dates for customer accounts.
Cross-sell nutrition products to customers.
Update demographic and or payment information on customer accounts.
Switch customer programs upon request.
Document all customer conversations in detail.
Be courteous, helpful, energetic, respectful and empathetic and solution driven when dealing with customers.
Maintain an awareness of all product and procedural knowledge information.
Routinely meet with your supervisor to review your statistical performance standards in call productivity, attendance, availability, compliance, upsells, and quality and post call customer satisfaction scores.
Qualifications (include Education and specific Experience)
A High School Degree is required.
1-year minimum of combined high call-volume phone experience and customer-facing experience required.
Ability to use and navigate a computer using multiple screens.
Microsoft Office Preferred
Customer friendly and ability to adapt/respond to various customer personalities.
Outstanding customer service skills, candidates should be courteous, friendly and have a professional manner
Demonstrate a passion for providing superior customer service to our customers.
Optimal communication, listening and problem solving skills to identify needs, seek solutions and resolve customers’ concerns.
Willing to be flexible regarding job responsibilities