Customer Experience Coor

The TJX Companies in Smyrna, TN

  • Industry: Fashion - Retail/Sales/Account Management
  • Type: Full Time
  • $36,950.00 - 75,280.00
position filled
Maxx life!

Explore career opportunities at TJ Maxx, where we strive to provide opportunities for growth, recognition and work-life balance. TJ Maxx delivers great value on ever-changing selections of brand name and designer fashion at prices generally 20%-60% below department and specialty store regular prices, on comparable merchandise, every day. With over 1,000 stores nationwide and an e-commerce business, it's a great time to join the TJ Maxx team.

Job Summary:

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.

Responsibilities:

* Role models exceptional customer service

* Creates a positive internal and external customer experience

* Promotes a culture of honesty and integrity; maintains confidentiality

* Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools

* Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

* Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

* Addresses customer concerns and issues promptly, ensuring a positive customer experience

* Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed

* Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

* Provides and accepts ongoing recognition and constructive feedback

* Partners with Management on Associate training needs to increase effectiveness

* Ensures adherence to all labor laws, policies, and procedures

* Promotes credit and loyalty programs during customer interactions

* Supports and participates in store shrink reduction goals and programs

* Promotes safety awareness and supports maintenance of a risk-free environment

* Performs other duties as assigned

Requirements:

* Available to work flexible schedule to support business needs, including nights and weekends.

* Strong understanding of merchandising techniques

* Capable of handling multiple tasks at one time

* Strong organizational skills with attention to detail

* Ability to respond appropriately to changes in direction or unexpected situations

* Team player, working effectively with peers and supervisors to accomplish tasks

* Strong communication skills

* Ability to train others

* One year retail and 6 months of leadership experience.

You can also feel good knowing that TJ Maxx is part of The TJX Companies, Inc., a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense and T.K. Maxx.

Discover Different. Apply today!

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Smyrna || TN || TJ Maxx
Associated topics: account coordinator, account manager, costume, courteous, manner, retail management, sample, solicit, solitation, vendors wanted

You may be interested in these similar jobs!
Customer Service Representative
Wood Personnel Services in Lebanon, TN

Customer Service RepresentativeWood Personnel is current recruiting for a Customer Service Representative for a Lebanon based Healthcare Organization…

Read More
Retail Cashier
Bed Bath Beyond in Franklin, TN

Often times, people think that all retail positions are the same... and for the most part, they may be right! But when it comes to the merchandise we…

Read More
Operations Associate
JC Penney in Murfreesboro, TN

Operations AssociateLocation: Murfreesboro, TN, United States - Stones River Town Ct 1720 Old Fort PkwyJob ID: 1044255Store Hourly PositionsJob Type:…

Read More
Customer Service Representative
Advance Financial in Mount Juliet, TN

Customer Service RepresentativeDo you love having fun, meaningful conversations while getting your steps in? We are looking for people just like you!…

Read More
Customer Service Representative
ODL in Gallatin, TN

It s fun to work in a company where people truly BELIEVE in what they are doing! We re committed to bringing passion and customer focus to the busine…

Read More
Overnight Customer Service Representative
Advance Financial in Smyrna, TN

Are you looking for an overnight position that uses your incredible customer service skills? We are looking for people just like you! Our Overnight C…

Read More
Customer Service Representative
Check into Cash in Gallatin, TN

OverviewStart your CAREER with Check Into Cash! Leader in the industry Opportunities for advancement Great Work/Life Balance No Sunday Hours and Maj…

Read More
Store Counter Sales
O'REILLY AUTO PARTS in Franklin, TN

Our Store Counter Sales team members are knowledgeable and energetic with a passion for automotive parts. They believe in taking care of the customer…

Read More
Retail Sales Associate, Key Holder
Destination XL in Franklin, TN

DXL Group, the largest specialty retailer of men's XL apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long …

Read More
Retail Associate
BDS Marketing in Nashville, TN

At a Glance A Retail Associate is passionate about creating and maintaining a retail experience that represents the brand to customers and prospecti…

Read More