• The CSI Companies
  • $28,110.00 -43,750.00/year*
  • Rochester , NY
  • Customer Service/Call Center
  • Full-Time
  • 141 Gilbert Dr

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The CSI Companies is actively seeking a Customer Service Representative for our client located in the Rochester, NY area.

The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.

We are looking for someone who is available to work the following hours:

  • Mon- Fri 8:30 am - 5 pm


Provides customer service and support to both internal and external clients; responsible for the timely and accurate set-up ongoing maintenance and support of client accounts for both H&B and COBRA


  • Maintains a knowledge of the products and services supported by the Agency.
  • Ensures timely and accurate problem resolution in support of Agency client retention goals.
  • Initiating timely set up process all documentation related to set up and maintenance of the client's account.
  • Researching and resolving product and service issues from the field and our clients.
  • Responsible for the accuracy and integrity of clients' financial and insurance transactions.
  • Establishing managing and maintaining positive and professional relationships with insurance carriers and all external and internal partners.
  • Responding to inbound calls and places outbound calls as required by the business unit.
  • Maintains accurate recording of all internal and external communication.
  • Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
  • Providing necessary documentation to state and federal insurance agencies as well as our insurance partners.
  • Performing data input maintaining strong prioritization and organizational skills and professional communications.
  • Participating in product related projects or training sessions as required


  • Verifiable High School Diploma or equivalent
  • Associate's in Management Business Finance.
  • A minimum of 1 year of insurance related experience.
  • Knowledge of insurance industry customer service/billing experience and familiarity with health insurance is a plus.

Associated topics: call, call center, customer care, customer order, customer service, customer service representative, guest, phone call, telephone, telephone activation specialist

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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