Description

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ALL ABOUT TARGET
As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say I love Target! When you work at Target, youre helping every family discover the joy in everyday life. Youre working alongside a dedicated team that brings their passion and pride to all that they do.

ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Service and Engagement Team Leader can provide you with the:
Knowledge of guest service fundamentals and experience building a guest first team culture
Skills in guest engagement; problem solving and resolution
Knowledge of retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
Skills in planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent

As a Service and Engagement Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
Lead a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical Service and Engagement behaviors
Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales
Be a champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features, and offerings that reward our guest and/or enhance their shopping experience (Including REDcard and Wallet)
Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
Evaluate and recommend candidates for open positions and develop a guest-centric team
Close knowledge and skill gaps through training and experiences
Demonstrate a culture of ethical conduct, safety, and compliance; lead team to work in the same way and hold others accountable to this commitment
If applicable, as a key carrier, follow all safe and secure training and processes
Address store needs (emergency, regulatory visits, etc.)
All other duties based on business needs

WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited. We work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you. Thats why we love working at Target
You enjoy interacting with people all day and making things easy for others. Interacting with guests, solving concerns and making the guests day better is core of what we do
You arent looking for Monday thru Friday job where you are at a computer all day We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But there are a few skills you should have from the get-go:
High school diploma or equivalent
Must be at least 18 years of age or older
Previous retail experience preferred, but not required
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently and as part of a team
Manage workload and prioritize tasks independently and with a team
Welcoming and helpful attitude
Effective communication skills

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations and cash transactions
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-###-#### for additional information.


Associated topics: ad, advertise, invest, leveraging, marketing, promo, research, roi, social media, strategic

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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