• Sutherland
  • $34,305.00 -64,540.00/year*
  • Rochester , NY
  • Customer Service/Call Center
  • Full-Time
  • 141 Gilbert Dr

Job Description


Sutherland is seeking a motivated and passionate person tojoin us as a Seasonal Customer Service Agent . If you are looking tobuild a fulfilling career and are confident you have the skills and experienceto help us succeed, we want to work with you! In this role you would support all aspects relating to our client specific services.Answering inbound calls to provide exceptional customer service to consumerscalling in for a variety of different situations. Consultants will be requiredto listen effectively, diagnose issues quickly, build rapport with customersand ask questions to identify needs. The ideal candidate must be customerservice oriented with a genuine desire to help customers.

Role Profile

  • Provide an exceptional customer experience by ensuringour customers are always the #1 priority

  • Determine customer needs based on personal features andother

  • Maintain professionalismalways representing our client to the highest standard

  • Adhere to training anddevelopment opportunities provided by managers

  • Meetall call Quality Assurance requirements

  • Participatein ongoing coaching and training sessions to ensure success in the position

  • We Will Give You:

  • Skillsfor life: how to solve problems, how to adapt to change, and how to tough itout in the face of adversity

  • Thechance to work with people who will become your second family

  • Aworkplace that s never boring

  • Theopportunity to make someone s day, every day

  • Rewardsand recognition as you blaze your own trail and ignite your career

  • Qualifications

    Our most successful candidates will have:

  • High school diploma or GED
  • Demonstrated ability to perform in a fast pace environment in order to support our high volume of inbound calls.
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications.
  • True understanding of PC keyboarding skills; Advanced Browser Knowledge and Basic Microsoft Office (Outlook, Word, Excel) experience required.
  • Customer Service Experience Required
  • Availability between the hours of 8AM 9PM Sun-Sat
  • Must be available to start training August 19th

  • Associated topics: cashier, courtesy clerk, customer service, retail associate, retail cashier, retail sales, sales consultant, service representative, store associate, venta

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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