Store Systems Specialist

Employment Type

: Full-Time


: Retail

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Work it! Here at Shake Shack, we take care of each other first and foremost so that we can make raves for our guests, community, suppliers, and investors. After all, teamwork makes the dream work. We work our buns off, but we play hard too, with a Team Appreciation Day, unlimited meal discounts, volunteer opportunities, and so much more. If you're looking for a deeply fulfilling, financially rewarding, and really fun career, you're in the right place.

Store Systems Specialist

The Store Systems Specialist will assist with all implementation of Store Systems, including CrunchTime, HotSchedules, CCTV, Aloha POS, NCR Backoffice, Meraki network, mobile applications, payment systems EMV, P2PE, as well as any new technology added to the portfolio. This position will require some travel up to 25% to locations where we will be opening new Shacks. The individual will need to be a self-starter with implementation experience that can work with little supervision and providing extensive communications to all levels of management. This position will require writing documentation, project plans, and details requirements documents. The individual will be working in a fast pace environment where learning on the job is a key success factor.

Key Responsibilities

  • Resolve help desk issues assigned
  • Participate in on-call rotation program
  • Complete assigned tasks related to projects assigned.

Skills & Knowledge

  • Bachelor's degree in Information Technology or another related field.
  • In dept knowledge of Restaurant systems, specifically Aloha POS, Aloha Kitchen, Aloha Online, Pulse, Insight, SQL databases and queries.


  • At least two years of relevant experience.

Benefits include:

  • Medical, Dental, and Vision Insurance
  • Transit Discount Program
  • 401K Plan with Company Match
  • Paid Time Off Program
  • Flexible Spending Accounts
  • Employee Dining Program
  • Referral Bonus
  • Online Training Program
  • Career Development
  • Corporate Fitness Discount Programs
  • Choice of Global Cash Card or Direct Deposit

About Us

Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually builtand the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy they we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.

Associated topics: assistant manager, director, lead, leader, major gifts officer, manager, manager retail, principal, shift supervisor, supervise

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