• rue21
  • Charleston , WV
  • Retail
  • Full-Time
  • 163 Greenwood Ave

Responsibilities:

  • Maintain a customer-facing and visible presence at the front entrance of the store to increase the visibility and availability of store staff to all customers.
  • Greet all customers entering and exiting the store.
  • Observe areas of the sales floor at all times to identify and resolve conditions that may negatively impact customer service or safety
  • Work with store management to deescalate theft and safety incidents. Perform figure 8 s on the sales floor.

  • Perform fitting room checks every 30 minutes during busy periods, once per hour otherwise.
  • Minimize theft and safety concerns through the highest levels of customer service.
  • Monitor store entrances, exits, and sales floor for actual or potential theft by identifying suspicious activity and behaviors and alerting store management.
  • Communicate with store management and RLPM concerning all theft issues.
  • Maintain rue21 policies and procedures to minimize or deter negative theft and safety incidents.
  • Complete written and electronic logs as directed by store management
  • Conduct appropriate bag and coat checks on departing Associates and Managers.
  • Conduct EAS sensor sweeps once per shift.
  • Respond to EAS alarm activations as per company policy.
  • Partner with law enforcement when appropriate
  • Partner with neighboring retailers to stay connected to any incidents within the center.
  • Partner with Regional Loss Prevention Manager.
  • * Other duties as assigned by Store Manager or Field Leadership Team

    Qualifications:

  • Strong customer service experience skills
  • Detailed observation skills
  • Strong, professional and effective verbal and written communication skills
  • Loss prevention experience a plus
  • Prior retail experience preferred
  • Ability to foster a positive working environment
  • Attention to detail and deadlines
  • Current Guard certification is a plus
  • High school diploma required
  • Physical Requirements:

  • Stand up for up to 8 hours
  • Communicate clearly and effectively
  • Lift and carry up to 40 pounds
  • Climb and balance on ladders
  • Bend at the waist
  • Kneel and squat on the ground
  • Reach above the shoulder frequently

  • Associated topics: asset protection, detective, investigator, key holder, loss, loss prevention, preventable loss, prevention, safety, security

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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