Store Safety Specialist - Charleston

  • Charleston, WV

Employment Type

: Full-Time

Industry

: Retail



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Responsibilities:

  • Maintain a customer-facing and visible presence at the front entrance of the store to increase the visibility and availability of store staff to all customers.
  • Greet all customers entering and exiting the store.
  • Observe areas of the sales floor at all times to identify and resolve conditions that may negatively impact customer service or safety
  • Work with store management to deescalate theft and safety incidents. Perform figure 8 s on the sales floor.

  • Perform fitting room checks every 30 minutes during busy periods, once per hour otherwise.
  • Minimize theft and safety concerns through the highest levels of customer service.
  • Monitor store entrances, exits, and sales floor for actual or potential theft by identifying suspicious activity and behaviors and alerting store management.
  • Communicate with store management and RLPM concerning all theft issues.
  • Maintain rue21 policies and procedures to minimize or deter negative theft and safety incidents.
  • Complete written and electronic logs as directed by store management
  • Conduct appropriate bag and coat checks on departing Associates and Managers.
  • Conduct EAS sensor sweeps once per shift.
  • Respond to EAS alarm activations as per company policy.
  • Partner with law enforcement when appropriate
  • Partner with neighboring retailers to stay connected to any incidents within the center.
  • Partner with Regional Loss Prevention Manager.
  • * Other duties as assigned by Store Manager or Field Leadership Team

    Qualifications:

  • Strong customer service experience skills
  • Detailed observation skills
  • Strong, professional and effective verbal and written communication skills
  • Loss prevention experience a plus
  • Prior retail experience preferred
  • Ability to foster a positive working environment
  • Attention to detail and deadlines
  • Current Guard certification is a plus
  • High school diploma required
  • Physical Requirements:

  • Stand up for up to 8 hours
  • Communicate clearly and effectively
  • Lift and carry up to 40 pounds
  • Climb and balance on ladders
  • Bend at the waist
  • Kneel and squat on the ground
  • Reach above the shoulder frequently

  • Associated topics: asset protection, detective, guard, investigator, key holder, loss prevention, loss prevention associate, preventable loss, prevention, target protection specialist


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