• Paychex
  • $28,110.00 -43,750.00/year*
  • Rochester , NY
  • Customer Service/Call Center
  • Full-Time
  • 141 Gilbert Dr


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*Thank you for applying! Please note that a recruiter may be reaching out to you about other customer service opportunities based off of your interests and skills-so dont be shy to apply! We look forward to connecting with you soon.*

Open Date

Provides customer service and support to both internal and external clients; responsible for the timely and accurate set-up, ongoing maintenance and support of client accounts for both H&B and COBRA. Maintains a knowledge of the products and services supported by the Agency. Ensures timely and accurate problem resolution in support of Agency client retention goals.

Category
  • Initiating timely set up, process all documentation related to set up and maintenance of the client's account.
  • Full-Time/Part-Time
  • Researching and resolving product and service issues from the field and our clients. Responsible for the accuracy and integrity of clients' financial and insurance transactions.
  • Establishing, managing and maintaining positive and professional relationships with Paychex, insurance carriers and all external and internal partners.
  • Is this a bilingual position?
  • Responding to inbound calls and places outbound calls as required by the business unit. Maintains accurate recording of all internal and external communication.
  • Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations.
  • Utilizing multiple computer software applications in conjunction with carrier and bureau web-sites, internal systems to include HRIS, and ORS in order to respond to all client inquiries.
  • Performing data input, maintaining strong prioritization and organizational skills and professional communications.
  • *Thank you for applying! Please note that a recruiter may be reaching out to you about other customer service opportunities based off of your interests and skills-so dont be shy to apply! We look forward to connecting with you soon.*

  • Associate's Degree in Management, Business, Finance (Preferred)
  • 1 year of experience in Insurance Related field (Preferred)

  • Associated topics: call, client service, customer, customer care, customer service representative, help desk, representative, service call, service representative, trouble resolution

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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