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Position:Customer Service Associate / Food Service Associate Reports to:Store Manager / QSR ManagerPurpose of Position: To serve Guest needs and wants at all times in a manner which exceeds Company Goals and Expectations of Total Quality Service to our Guests. Assist Store Management in day-to-day store operations and completion of paper work when necessary. 1.Consistently follow the daily work schedule by reporting prepared and ready to work at the scheduled time, in the proper uniform, as per company procedures.2.Record time worked in a timely and accurate manner according to Company Timekeeping Policy. 3.Guests: Greet and Welcome each Guest to Par Mar with the proper greeting: Good (morning, afternoon or evening), Welcome to Par Mar. Acknowledge a Guest leaving the store by using an exit statement such as: Thank you, please come again, have a nice day. 4.Greet Guests by their personal names by observing their name on their credit card or personal check.5.Ensure a high standard of Guest satisfaction is maintained at all times through prompt, courteous and knowledgeable service while behind the checkout area, including all Methods of Payment and Service Machines.6.Record all methods of payment transactions promptly and accurately as per company policy.7.Utilize and maintain the Company \"Manager's Redbook\" that controls daily shift functions and acts as communication tool for all employees. 8.Meet daily expectation in all operations of the store in a manner which will meet all federal, state, local and industry laws, rules and regulations, such as in the sale of alcohol, tobacco and lottery, etc.9.Ensure the accurate handling of company assets, including but not limited to: cash over/shorts, inventory shrink, cleanliness of the facility, Guest service in accordance with Company Standards. 10.Store Exterior: Maintain a clean and attractive exterior of the store location by consistently wiping down dispensers, removing excessive signage from windows, cleaning windows, keeping counter areas which can be viewed from the outside neat and orderly and sweeping the lot on a daily basis. 11.Maintain all island supplies and keep debris out of Guests view with trash being emptied every shift.12.Store Interior: Maintain the interior of the store in a clean and attractive manner daily by completing all tasks on the shift duty checklist. 13.Maintain Coffee/Cappuccino Fountain Bar by keeping all products stocked, cleaned and accessible to Store Guests at all times in a manner which promotes the Par Mar Image standards.14.Smoking: Smoking is prohibited in Par Mar Stores including in front of ANY Par Mar Store entrance. It is not permitted according to Local, State and Federal Laws and Regulations.15.Par Mar Store Promotions & Loyalty Programs: Support and promote Par Mar Stores Special Promotions, Loyalty Programs and Events at store level. Promote good will on behalf of Par Mar Stores by attending community events including any Loyalty Program set by the Company.16.Plus Selling: Continually be familiar with the store's specific monthly promotions and plus sell these items as required by the Manager according to company policy. Plus sell items that will complement the original purchased items. 17.Loss Prevention: Effectively control loss prevention by following company policies and procedures and practice honesty in the workplace at all times and reporting all dishonest findings to the Manager and/or Supervisor.18.Follow the Company Policies and Procedures in a manner which supports the Company Mission Statement and Image Standards including, dress code, merchandise handing, Guest Service and minimizing controllable store expenses.19.Complete assigned paperwork in an accurate, neat and timely manner which exhibits a high level of expertise according to company standards.20.Vendor Procedures: Properly receive merchandise from vendors using the hand scanner and completing all invoices pertaining to the merchandise in a manner which meets company standards and maximizes inventory controls.21.Walk the store observing merchandise to ensure the FIFO (first in first out) procedure is being implemented and products are stocked according to Par Mar Image standards.22.Maintain a Store Atmosphere which is consistent with the Company Standards for Professionalism, Image and Total Quality Guest Service, Above and Beyond. 23.Display a consistent team oriented demeanor at all times by maintaining clear channels of communications open with upper management, fellow co-workers employees and Guests in compliance with Company policies.24.Safety: Actively practice and enforce all safety measures to ensure a safe work environment is maintained in a manner which protects company assets, employees and Guests. 25.Ensure all decisions regarding company issues, Guest Service, laws, rules, regulations and safety are made from an objective analysis of the situation and the stated position of the Company.26.Food Service:A.Properly place all waste in the designated area for tracking by Management.B.Inspect food and food preparation to maintain quality standards, freshness, taste, timely preparation and sanitation regulations.C.Ensure all equipment is cleaned and sanitized at the close of the day.D.Follow all recipe guidelines and portion control at all times.E.Ensure food preparation levels are completed for the next shift; properly dated and stored.F.Maintain excellent personal hygiene according to company and industry standards, at all times.G.Obtain the state \"Food Handlers Card\" where applicable by all laws and regulations.27.Maintain and increase personal knowledge base by completing approved online and other available training applicable to this position and the company direction.My signature indicates my ability and commitment to perform this position. 

Associated topics: client, customer service, retail associate, retail cashier, retail customer service, sell, seller, service representative, store associate, venta

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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