Senior Retail Sales Associate


: $24,560.00 - $37,190.00 /year *

Employment Type

: Full-Time


: Retail

Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work. We are seeking passionate and dynamic Senior Sales Associate for our world class team who can focus on driving sales, service, and sustainability through respectful, collaborative, agile, determined, and driven engagement with clients, team members, and management. Also to support management with opening/closing and cash duties.

A day in the life:

Perform Boutique tasks as delegated by management
Share feedback & opinions respectfully & considerately with management team
Participate in team meetings & contribute ideas/suggestions to improve Boutique operations
Respect team members & management by adhering to shift/work scheduling and attendance policy
Proactively cultivate new client relationships
Complete special projects per agreed-upon PDP plan as delegated by manger

Greet & Engage: Welcome with enthusiasm and sincerity all Boutique customers as they enter the space & direct them through the customer journey
Listen & Learn: Prescribe appropriate machines & capsules by asking open ended questions and providing creative solutions
Share Knowledge: Demonstrate up-to-date knowledge of new products, current products, and promotions
Win the Sale: Utilize Nespresso Five Steps of Sales and Service (up, cross, new, and re), NES-Eloquence, and Storytelling to achieve individual & Boutique targets
Offer Tastings: Initiate customers into the art of coffee tasting & develop their curiosity about Nespresso products
Member Accuracy: Manage the member database, entering all customer data accurately
Compliance: Understand and adhere to cash operating procedures and returns policies
React with respect and provide excellent customer service at all times
Utilize Nespressos Six Customer Experience Principles to deliver a unique and customized customer experience
Share Nespressos community & sustainability missions with all customers
Maintain awareness of traffic levels & surroundings, adjusting pace, acknowledging new clients, etc.

Adhere to the all Boutique opening and closing procedures as directed by management
Work with management team to ensure safe working conditions
Properly dispose of all recyclables, garbage, etc.
Execute tasks in an efficient & sustainable fashion as directed by management
Observe stock levels & refill/assist as necessary
Adhere to retail operations procedures and best practices as directed by management team
Adhere to compliance and quality standards in keeping with the Standard Operation Procedures
Adhere to cash management and return procedures as directed by management

Benefits and Perks:

Competitive pay
Quarterly and annual bonus
Paid vacation time
Tuition reimbursement program
Referral bonus program
Recognition program with monetary rewards
Nestle corporate discounts
Complimentary uniforms and dry cleaning
Free Machine and coffee allowance
401K savings match
Guaranteed minimum hours

Winning Skillsets:

High School Diploma or GED required
1+ years of sales or customer service experience in a premium or consumable environment preferred
A real passion for coffee and respect for sustainability; ability to self-educate and educate others on the coffee culture
The world is rapidly changing and we need people who are resourceful, agile and willing to evolve.
Flexible to work select shifts; days, nights, weekends and holiday

Associated topics: counter, customer service representative, deliver, retail sales associate, sales associate, sell, seller, service associate, service representative, shop * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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