• Integra LifeSciences Corporation
  • $33,395.00 -60,800.00/year*
  • Westwood , NJ
  • Customer Service/Call Center
  • Full-Time
  • 415 Old Tappan Rd


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Integra LifeSciences, a world leader in medical technology, is dedicated to limiting uncertainty for surgeons, so they can concentrate on providing the best patient care. Integra offers innovative solutions in orthopedic extremity surgery, neurosurgery, reconstructive and general surgery, and regenerative wound care. Integra's orthopedic products include devices and implants for foot and ankle, hand and wrist, shoulder and elbow, tendon and peripheral nerve protection and repair. Integra is a leader in neurosurgery, offering a broad portfolio of implants, devices, instruments and systems used in neurosurgery, neuromonitoring, neurotrauma, and related critical care. Integra s Tissue Technologies is an in-patient and outpatient Regenerative product portfolio, which includes products for wound care, burns, abdominal reconstruction, and plastic & reconstructive surgery. In the United States, Integra is a leading provider of surgical instruments to hospitals, surgery centers and alternate care sites, including physician and dental offices. Founded in 1989 Integra is headquartered in Plainsboro, New Jersey and has over 4,500 employees worldwide. Integra's common stock is listed on The NASDAQ Stock Market under the symbol \"IART. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsible for ensuring all orders received by phone, fax, email or other sources are processed and acknowledged accurately and promptly upon receipt. Ensure that all customer inquiries, including but not limited to, order status, inventory availability, delivery information, product information, pricing and invoices are resolved satisfactorily; Provide accurate, valid and complete information using the appropriate methods/tools; Track and manage the interactions with the customers from every channel. Identify customer s needs and provide basic to moderately complex support; Identify and solve problems using available resources. Maintain a current knowledge of products offered in catalog to support providing basic product information. Handle customer complaints; Complete the required documentation within the time limit and submit to the relevant organization; Arrange the product returns and raise credit notes, where required. Ensure order processing holds are addressed in a timely manner. Proactively communicate product availability to customer; Manage backorders, where required, informing the customers of availability dates. Generate sales invoices upon request. Retrieve voice messages each morning and process accordingly. Provide support to the sales team on: pricing, quotes, product samples, customer inquiries. Liaise with other departments to resolve customer inquiries. Provide feedback to department leadership as needed. Actively engage in projects to improve service levels. Perform other related duties as assigned by management. Adhere to Integra Core Values. The ability to act as an essential employee within the Customer Service Department--having the availability to work on company holidays; ability to work from home if the office/company is closed due to weather related or other circumstances. The requirements listed below are representative of the knowledge, skill and/or ability required for his position. High school diploma / Associates Degree or higher A minimum of one to three years related experience and/or training in Customer Service. Previous experience in a manufacturing company and/or in the medical device and/or pharma industry preferred. Ability to speak, read and write English. Outstanding communication skills, both verbal and written; ability to communicate effectively with customers, employees, management and cross-functionally for positive customer outcomes. Passion for customers and delivering a world-class service experience. Demonstrated critical thinking, problem solving and analytical skills. Sense of urgency and proven ability to work under pressure. Attention to detail and strong organizational skills. Must be able to give and welcome constructive feedback; contribute to building a positive team spirit and friendly and engaging work environment. Ability to adapt to and embrace change. Understanding of the Order to Cash process and related systems; Oracle, SalesForce.com, GHX, EDI, Movex. MS Office experience desirable.
Associated topics: cajera, client, client service, courtesy clerk, customer experience representative, customer service associate, customer service representative, sales, sell, service representative

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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