• Heartland
  • $28,110.00 -43,750.00/year*
  • Rochester , NY
  • Customer Service/Call Center
  • Full-Time
  • 141 Gilbert Dr


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Summary:

Provide customer assistance to school administrators using our online payment platform MySchoolBucks.com website. Work involves responding to incoming customer support issues via both phone and email, following escalation processes to resolve customer questions and issues, and logging information into a Customer Relationship Management (CRM) software solution.

Job Details:

Job Description

  • Answer phone calls, emails, and chat messages and log notes for these customer interactions into a CRM system.
  • Provide information and assistance to users on the use and management of their online school store.
  • Assess client needs and provide unique solutions within the website that will maximize their usage of our payments solutions products.
  • Troubleshoot connectivity issues and student balance discrepancies.
  • Assist with the reconciliation of district bank accounts in relation to funding reports in MySchoolBucks.
  • Special projects as assigned.

Position Requirements

  • High School Diploma or equivalent.
  • Experience with web browsers and internet functionality.
  • Excellent verbal communication skills, specifically working on the phone.
  • High level of multi-tasking and attention to detail.
  • Written communication skills including spelling, grammar, and the ability to type at least 30 WPM.
  • Ability to read and follow written and verbal instructions.
  • Ability to deconstruct issues, take initiative, and problem solve with minimal supervision.
  • Offers suggestions to improve support processes and customer experience based on escalation data and customer feedback.
  • Ability to work flexible hours as needed.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


Associated topics: customer, customer order, customer service representative, guest, help desk, phone call, service call, service representative, support specialist, trouble resolution

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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