Fourpost is looking for a passionate, driven, and detailed oriented Head of Retail Operations, to provides strategic leadership, direction, and support to store managers to maximize sales, margin, and profit with a customer service focus. The ideal candidate has the ability to adapt to our business model and has a demonstrated leadership experience, as they will be given significant ownership over the retail operations aspects of our business to deliver a world class experience to our members and shoppers.. What you'll do:. Responsible for the development and performance management of store managers, measured by appropriate performance reports and scorecards with support from the CEO.. Support the hiring, training and building of our retail teams across all Fourpost stores, including the hiring and training of sales associates and inventory specialists.. Own and lead Fourpost's inventory management process in HQ and across all Fourpost location. Collaborate with Brand Partnerships and Customer Success to maintain up to date inventory levels across the different stores.. Provides disciplined leadership support including setting clear expectations, coaching, and counseling and holding the team and self accountable for results.. Supports the execution of the brand/business plan consistently across all stores and provides ongoing fact-based feedback.. Visits each store within their responsibility at least four (4) times each year.. Consistently delivers acceptable results in the region with an intense focus on customer service and sales growth.. Accountable for controllable cost versus plan and the identification continuous improvement opportunities.. Partners with the appropriate store team to identify and execute PR, HR, Merchandising and Operational best practices.. Leads Fourpost initiatives, store strategies, and specific projects assigned by the CEO across all stores.. Who you are:. Bachelor's degree or equivalent experience.. Minimum of ten (10) years experience in multi-unit retail, specialty retailing or equivalent industry experience; previous experience managing remote teams preferred.. Minimum of ten (10) years experience as specialty retail General Manager with P & L responsibility.. Proven ability to drive results.. Ability to attract, develop, and retain top talent.. Strong leadership and organizational skills. Ability to influence activities and results of those who are not direct reports.. Ability to analyze information, identify root causes and develop/implement approved solutions.. Experience selecting, assessing, coaching and developing managers in a retail environment.. Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies.. Effective oral and written communication skills necessary to communicate with all levels of internal and external team members.. Ability to travel 7 days per month.. Experiences in corporate and cross formats are preferred.. Ability to form strong partnerships across reporting relationships.. Employee perks:. Standard Health Insurance. Flexible Time Off Policy. Reimbursed Meals for each 8-hour Work Day. Reimbursed Phone Bill. Contests and Employee Discounts. Stock Options. Fourpost is a shopping destination for todays family that combines the best brands and experiences under one roof. Our retail communities feature rotating selections of brands, local eats, and family-friendly environments. Beyond shopping, we offer educational programming, networking, and workshops for both adults and children that encourage endless discovery and engagement. Our first locations opened in 2018 at the two largest shopping malls in North America, Mall of America in Minnesota and West Edmonton Mall in Edmonton, Alberta, Canada, with more to come in 2019. Visit www.fourpost.com or @wearefourpost to learn more.. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that's right for you.
Associated topics: cajero, cashier, client service, courtesy, retail associate, retail sales consultant, sales, sell, seller, store associate