Fertility Centers of Illinois: Call Center Coordinator

Fertility Centers of Illinois in Glenview, IL

  • Industry: Retail - Customer Service/Sales
  • Type: Full Time
position filled

Be a part of a team dedicated to helping people build families!

Fertility Centers of Illinois is one of the nation’s leading infertility treatment practices, providing advanced reproductive endocrinology services in the Chicagoland area for more than 30 years.

At Fertility Centers of Illinois/IntegraMed Fertility, we believe that every person, every couple, deserves compassionate care during the fertility treatment process. Every member of our team is dedicated to providing our patients every possible opportunity for successful family-building.

Our goal is simple: to provide the highest quality of care that results in a healthy pregnancy for our patients.

Together, we make families happen!

•More than 65,000 patients cared for since 1997
•Eleven (11) nationally and internationally recognized, fellowship-trained physicians
•Over 30,000 babies born!
•More In Vitro Fertilization (IVF) procedures than any other practice in the Midwest-more than 25,000 since 1997
•State-of-art facilities offering a less costly alternative than hospitals
•The only infertility practice in the Midwest providing professional counseling from in-house, licensed, clinical psychologists and behavioral health specialists
•One of the nation’s first fertility practices to integrate holistic/mind-body approaches to complement medical treatment

What if each day you could….

•Make a difference in the lives of others
•Fulfill the dreams of parenthood for a couple or individual
•Work in a team environment that has a common goal
•See challenges as opportunities to excel and grow as an individual while contributing to an important mission
You can do this here at Fertility Centers of Illinois!

We are searching for a full time Call Center Coordinator to support our Call Center team located at our central business office in Glenview, Illinois. This position works M-F 8:30 am-5:00 pm.

The Call Center Coordinator will oversee all call center functions including, but not limited to, responding to web or phone inquiries from potential patients, providing information on programs available, scheduling new patient appointments, and providing pre-appointment communication and follow-up. 

Responsibilities included, but not limited to the following:

•Obtains all patient demographic and insurance information from new patients.
•Enters all patient demographic information into Salesforce, then into Nextgen followed by Artworks (proprietary software systems).
•Scheduling new patient appointments for all FCI clinics and doctors.
•Responsible for scheduling new patient appointments and other types of appointments, such as Fertility Awareness, Semen Analysis and Behavioral Specialists (i.e. return and call-in appointments).
•Enters orders into Artworks for fertility awareness patients.
•Occasionally assists with the scheduling of patients for current studies.
•Sends patient registration forms to patient prior to appointment.
•Responds to FCI, IntegraMed, and other email leads within the same business day.
•Responsible for completing all Salesforce tasks on a daily basis.
•Keeps a detailed report of all inquiries (contact/appointment Excel spreadsheet).
•Controls web leads that come in through FCIonline.com on a daily basis.
•Keeps a detailed list of cancelled/no show patients to call and recapture.
•Able to communicate with FCI clinics and insurance verifiers to ensure proper transition of patient information.
•Understands all programs and services offered at FCI to correctly answer prospective patients’ questions including but not limited to fees, treatment, treatment processes and becoming an egg donor, etc.
•Manages daily high call volume.


Education/Experience Requirements:

•High School Diploma, Associate Degree and/or Business School preferred
•Minimum two (2) years of experience as a patient services coordinator or medical office receptionist preferred.
•Knowledge of various insurance carriers.
•Knowledge of Salesforce preferred.
•Knowledge of IVF procedures, policies and services preferred.
•Polite and courteous telephone etiquette.
•Comfortable working with patients in difficult emotional situations.
•This person must be able to show care, compassion and the ability to handle working with emotional patients to schedule appointments.
•Knowledge of office procedures and office machines (i.e. fax, copier, printer, etc.)
•Competent typing skills and ability to multi-task between typing and phone.
•Ability to communicate concisely and accurately, written and oral.

The Fertility Centers of Illinois offers:

•An amazing opportunity for you to make a transformative difference in people’s lives.
•Medical, dental, life, 401K with a company match, and vision coverage for full time employees.
•A very generous PTO policy.
•Tuition reimbursement ($1,000.00) for full time employees after one year.
•Free Annual Wellness Screenings for all employees.
•Flexible Spending Account.
•For additional information on FCI, please visit our website at www.FCIonline.com.

Fertility Centers of Illinois participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S through the U.S Department of Homeland Security (DHS) and the U.S Department of Social Security (SSA).

All offers of employment with Fertility Centers of Illinois/Integramed are contingent upon the background check, drug screen and reference check process.



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