Store Manager

Employment Type

: Full-Time


: Retail

Pawnshops are an essential business that provides customers with access to much-needed cash, particularly in uncertain times or times of crisis. There is no more important time to be accessible to our customers than now. So, while staying in compliance with different state and local government regulations, we are open for business and we are hiring to ensure we can best serve our customers. 

The well-being of our Team Members is of utmost importance and we have temporarily adjusted our hours to allow Team Members time after closing to thoroughly sanitize and clean the store and get home to family or loved ones at a reasonable time. 

Are you looking for a unique and exciting leadership opportunity where every day is different?

EZCORP family of brands, which includes EZPAWN, Value Pawn, and more, is a leading provider of pawn loans in the United States and Mexico. We are currently recruiting for Store Managers who are committed to building strong and long-lasting relationships with our customers and our Team Members.

EZCORP provides our full-time Team Members with a comprehensive benefits package to help you achieve your optimal work/life balance.  Working for EZCORP is not just a job; it is a career ! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment. 

In addition to a great career, here are some of the other things we offer our Managers:

  • Competitive Wages
  • Monthly and Annual Bonus Potential
  • Comprehensive Health Insurance Package
  • Great Working Hours
  • 401(k) with Company Match
  • Generous Paid Time Off
  • Holiday Pay
  • Store Discount
  • In this role, you will oversee a store team of 5-10 people while providing outstanding customer service and building strong ongoing relationships with customers. This is a fantastic opportunity for you to experience career growth in a retail environment that allows you to connect with people in your community and make a positive difference in their lives.

    This is a hands-on leadership position, in addition to coaching and developing your team, you will also set the example of outstanding customer service while working alongside and with them.

    Some of the things we look for in our leaders:

  • A combination of an engaging personality, solid leadership skills, with high energy to thrive in a fast-paced work environment
  • Commitment to coaching, teaching, mentoring, and motivating the team
  • Enjoys the challenge of overcoming obstacles and problem solving while showing excellent judgement
  • Process driven with a strong attention to detail and organization
  • Strong time management and prioritization skills
  • Strong P&L experience - Goal driven with a passion for winning as a team
  • Some key duties in this role will include:

  • Maintaining operations by initiating, coordinating, and enforcing all program, operational, and personnel policies and procedures by scheduling and assigning Team Member tasks while following up and providing feedback on their work results
  • Recruiting, interviewing, orienting, training and retaining Team Members
  • Achieving all financial objectives, analyzing variances, and initiating corrective actions as appropriate
  • Creating a safe, secure, and welcoming store experience for customers and Team Members through successful execution of Company merchandising and cleanliness standards
  • Maintaining the stability and reputation of the store by complying with legal requirements
  • Conducting HR investigations, as needed, with the assistance of Company leadership
  • Requirements for the Retail Store Manager role include:

  • High school diploma or GED
  • 3 to 5 years experience in a Store Management role
  • Strategic and tactical staff management skills
  • Ability to maintain a professional appearance and demeanor
  • Ability to pass a criminal background check and drug test
  • Valid driver’s license and auto insurance
  • Background of accountability for meeting targets and metrics in a performance-driven environment
  • Pawn experience, a plus
  • Bilingual, a plus

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