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Customer Service Representatives (CSR) are responsible for making outbound or taking inbound customer calls in an automated, high volume call center environment. They are the 'Beverage Expert' for an assigned customer base. Taking replenishment orders and selling in new products and promotions to help grow the accounts profit, revenue and/or traffic while increasing the client's volume and profit is the primary job accountability. Cognizant thrives on impeccable customer service. Maintaining accurate and complete customer orders is necessary. Sales experience, attention to detail, computer experience in a Windows or web based environment, ability to multi-task, professional maturity and drive for results are key attributes for a CSR. A CSR is responsible for handling, via telephone, routine customer service inquiries, as well as escalation calls, related to product sales and delivery issues. Our Sales Reps should be able to turn calls into a positive experience for our customers by using our best call guidelines. In addition, Representatives are expected to exhibit active involvement and support of their team.
Job responsibilities include following procedure by adhering to an assigned schedule, addressing or escalating customer issues according to procedure, selling our beverages to our established and new customers. Candidates should be able to use issue resolution and follow-up to handle a wide variety of questions, issues, and customer service needs with seamless coordination and communication with customers.
90 days of training, with no time off. Hours will be an 8 hour shift between 7am-7pm.
Benefits available first day of employment (Medical, Vision, Dental). Additional benefits: Personal Time Off (after 90 days of training), 401(k), Life insurance, Paid Holidays plus many more.
High school diploma or GED
Previous customer service experience
Willingness to work flexible work hours (8 hour shift, scheduled between 7:00am-7:00pm)-set schedule after training
No Weekends or late nights
Previous Sales Experience
2 years of previous customer service experience
Strong French or Spanish speaking a plus
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 16 2020
About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender, identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email ...@cognizant.com with your request and contact information.
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