As a Personal Banker, you are the financial liaison to every customer entering the bank. You will leverage your people skills to engage closely with new and existing customers to understand their financial needs, and recommend and open appropriate products and services to help them with their spending and saving needs. By developing meaningful relationships with each customer, you will resolve issues, educate customers on the various ways they can bank with us, and process teller transactions as required. This is an exciting opportunity to strengthen your financial knowledge and customer service skills as part of a supportive, branch-based team.
We offer you a variety of career paths and work schedules in this role to support your lifestyle. You'll have options for where you want to take your career as well as when you work.
We provide comprehensive medical, dental, vision and pharmacy coverage in addition to generous paid time off (including 10 paid bank holidays).
In addition to a competitive rate of pay you'll have the opportunity to participate in a generous 401K plan and an employee stock purchase program, as well as several discounts on banking services offered by Citizens Bank. We also offer performance-based incentive programs and exceptional colleague awards.
You might be asking yourself, What exactly is an InStore Universal Banker? We partner with top regional grocery store chains throughout our footprint to place bank branches right inside their store. As an InStore Universal Banker, you are at the forefront of delivering an exceptional banking experience to our customers as part of a convenient InStore branch team.
InStore Universal Bankers value strong relationships and find great satisfaction in helping others while offering sound advice. The dynamic and high-traffic environment of the InStore branch provides maximum opportunity for customer-centric, motivated and confident advisors like you to connect with customers and build a pipeline of new business for Citizens Bank. Youll make the most of every opportunity to be successful as a self-starter and people person.
A Day in the Life of an InStore Universal Banker
Engage with InStore customers to build and deepen relationships by uncovering financial needs and recommending appropriate banking products, services and solutions
Identify new banking customers; grow relationships with existing customers through social interactions within the store along with outbound calls
Open new accounts and assist with teller transactions as needed
Comply with all policies, procedures and regulatory banking requirements
Resolve customer service issues; support banking convenience for customers by sharing and setting up self-service options
Partner with your InStore branch team and specialists to connect customers to experts who can help with specialized financial needs
Adapt, as needed, to meet the ever-changing financial needs of our customers and the communities where we do business
Bring a positive energy and confidence to Citizens Bank and its customers every day
Present a professional appearance as the face of Citizens
What can we offer you?
Strong recognition and incentive programs based on your achievements
Training, strategies and tools to support your personal growth and the development of strong customer relationships
Career growth opportunities in Retail, Business Banking or Wealth Management, including, but not limited to, Small Business Relationship Banker, Licensed Relationship Banker and Branch Manager based on success in this front-line role
Collaborative workforce committed to supporting your ideas and feedback and accelerating your potential
Team atmosphere of diverse professionals committed to making an impact as an organization
Opportunities to volunteer and give back to our local communities
Exceptional benefits such as Medical & Dental, along with a 401K with corporate match
Qualifications What qualifications are we looking for?
High School degree or GED required
Minimum of 1 year cash handling experience strongly preferred
2 years of sales and customer service experience
Strong listening and customer service skills
Ability to effectively ask questions and identify needs to enhance the customer relationship
Commitment to building relationships through phone engagements
Ability to problem solve and provide solutions to customer issues
Ability to strengthen relationships with teammates, business partners and specialists through collaboration
Self-motivated, confident, and ability to multitask effectively
Ability to work InStore branch hours, which include weekends and evenings
If selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies based on branch schedule and needs, Monday through Sunday
Be a great Citizen. Join us today.
Join us as an InStore Universal Banker and use your outstanding people skills to help shape our customer banking experience and drive your career potential at Citizens Bank.
Associated topics: customer, loan review, loan underwriter, mortgage loan officer, mortgage servicing officer, personal banker i, personal banker ii, personal banker iii, relationship, representative
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.