Sr. Facilitator, Learning & Leadership Development

Compensation

: $70,963.33 - $163,970.00 /year *

Employment Type

: Full-Time

Industry

: Financial Services - Banking/Investment/Finance



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For more than 80 years, Citadel has steadily grown and offered stability to our customers, community, and employees. Today, Citadel provides banking, investments, and insurance services to more than 200,000 customers. As we continue to expand, we remain committed to providing the very best value to our customers. At over $3 billion in assets, we are one of the Greater Philadelphia area s largest locally owned financial institutions, proudly serving residents of Bucks, Chester, Delaware, Lancaster, Montgomery, and Philadelphia counties. In 2018, Citadel was ranked number one among all credit unions in Pennsylvania for providing value to our customers by Callahan& Associates, and was named one of the best performing credit unions in the nation by SNL Financial. To learn more, visitCitadelBanking.com.

We are seeking a Sr. Facilitator, this role reports to the Director of Learning& Leadership Development and will be based at our corporate headquarters in Exton, PA.

As aSenior Facilitator you support the development of our talented employees. You re passionate about delivering effective, engaging, and memorable learning experiences in physical and virtual classrooms, as well as in the field. Empowering people with knowledge and skills is what you do best. Always keeping an eye on innovation, you thrive on seeking creative ways to improve training and deliver great outcomes. And, your natural ability to collaborate and influence make you a key team player. Your diverse skills and abilities allow you to easily move between systems and process training, to basic sales and soft skills training. Plus, you like a good challenge and quickly learn new skills so you re always current and sharp.

Responsibilities
  • Facilitate training via live classroom, webinars, and blended learning, using a dynamic mix of engaging instructional methods
  • Facilitate programs across our broad new-hire training curriculum including systems training, standard operating processes and procedures, product features, and sales training
  • Facilitate field-based or virtual refresher/remediation training for underperforming individuals
  • Facilitate selected soft skills and leadership development topics, as needed
  • Ensure that curricular content is designed and delivered for maximum effectiveness
  • Monitor content and delivery design, and make recommendations to curriculum owners to improve learning experiences
  • Influence others inside and outside the department to support incremental improvements/changes to training programs
  • Continually and proactively support initiatives that drive great learning outcomes
  • Offer insightful perspectives on how to boost learner engagement by way of more cooperative, interactive learning experiences in and out of the classroom
  • Seek ways to reduce the amount of time to proficiency, especially for new hires
  • Schedule courses and manage training resources
  • Track course completions
  • Provide learner performance feedback to stakeholders
  • Perform various other tasks and special projects, as required
Qualifications& Requirements

Required education - Bachelor's degree
  • 5 years of facilitation experience, demonstrating progressive responsibility in role
  • Fluent in English
  • Business process, procedure, and software systems training experience
  • Practiced with adult learning theory
  • Effective classroom management skills
  • Dynamic presentation skills
  • Creative problem-solving mindset
  • Strong verbal, writing, and listening skills
  • Strong influence and consensus-building skills
  • Team-oriented, motivated, and empathetic
  • Proven ability to take initiative
  • Demonstrated ability to continually improve training programs
  • Must be able to thrive and prioritize in a constantly changing work environment
  • Basic experience with a Learning Management System (LMS)
Preferred Qualifications
  • Sales training experience
  • Soft skills training experience
  • Leadership/management development training experience
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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