Customer Service Agent

CareerBliss in Coosada, AL

  • Industry: Customer Service/Call Center - Call Center/Customer Service Representative
  • Type: Full Time
  • $30,075.00 - 49,480.00
position filled
Job description


**This is an On-Site position in Montgomery, AL**


SYKES is looking for full-time Customer Services Representatives in Montgomery, AL. You might have driven past our building off of I-85 and Town Center Dr and wondered what we do.

When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.

This is the right job for you if you're able to:
Speak on the phone and use a computer
Empathize and be friendly with people you've never met
Use logic and solve problems
Be part of a team

Nice to have (but not required):
Customer service background
Understanding of a call center environment
Experience with financial services, healthcare, technology companies, or something similar

SYKES offers you:
Health benefits
Career advancement opportunities / Promotion from within
401K
Fun team environment
And more

SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.

Not the job for you? You probably have friends or family who might be interested, so please feel free to send them the link to this job opportunity!

EEO/AA/M/F/Vet/Disability
About SYKES
Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today's economy.
EEO statement
COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Required qualifications, skills and experience
What do you need to be a successful Customer Service Representative? It is simple

Be at least 18 years old with a high school diploma or GED
Have reliable, consistent transportation to get to and from our location
Computer navigation skills are a definite plus
Ability to type at least 25 words per minute
Previous call center or customer service experience in financial services, healthcare, technology, or something similar is a plus
Ability to pass a background check
Associated topics: clerk, client service, customer care specialist, customer service, customer service associate, intern, representative, service, service agent, service representative

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