Assistant Manager Retail Center

Capital BlueCross in Harrisburg, PA

  • Industry: Retail - Management
  • Type: Full Time
position filled

Capital BlueCross is the leading health solutions and insurance company in Central Pennsylvania and the Lehigh Valley. As a partner in the community s health for 80 years, we offer health insurance products, services, and innovative technology solutions that provide peace of mind to consumers and promote health and wellness for our customers.


More than a health insurer, the company delivers innovative solutions through a family of diversified businesses that is creating a healthier future and lowering health care costs. Among these solutions are patient-focused care models, leading-edge data analytics, and digital health technologies.


Capital BlueCross has an exciting opportunity for a ASSISTANT MANAGER, RETAIL CENTER to join our award winning organization. Proud to be named a Best Places to work in PA, Harrisburg Magazine s Simply the Best, Highest Member Satisfaction J.D. Power Award, and since 2014, Capital BlueCross has scored higher than all health insurance providers publicly measured in the American Customer Satisfaction Index (ACSI).


Each member of our organization--now spanning five generations, knows that there is a person-- a neighbor, a friend, a family member--relying on us to ensure an effortless experience as we deliver on our promises.


Capital BlueCross offers employees excellent pay, bonus opportunities, benefits, health and wellness incentives, opportunities for career advancement and community involvement, and work-life balance. In return, every member of our workforce plays an important part in something much bigger: working together and making a difference every day to improve the health and well-being of our members and the communities in which they live.


If you are looking to make a difference every day in the community for which we live and have the skills and qualifications listed below, we invite you to take the first step in making that difference.


SUMMARY OF POSITION

Retail Assistant Manager manages and oversees Capital Blue Retail center operations to meet or exceed performance metrics pertaining to sales, service, care/wellness support, traffic, customer satisfaction and loyalty. The Retail Assistant Manager collaborates with Director of Retail Services and provider partners to develop and deliver onsite wellness services, resources and educational opportunities to provider partner patients, Capital BlueCross members and members of the community.

Responsible for all staff training requirements, certification and licensing oversight and career development. Acts as liaison between Compliance, Individual Sales, Medicare, Small Business Sales, Clinical, Health and Wellness, Customer Service and other departments as needed to ensure all training required is completed, updates to procedures are completed, and collaboration between units is occurring.

Responsible for driving success and overseeing all reporting of results for sales, service, traffic, and event attendance metrics. The Retail Assistant Manager serves as the owner of the customer experience and provider partner relationship through leading by example, setting the standard for service, and supervising and coaching team for an exceptional customer experience.

Monitors all operational practices and consistently looks for process improvements. Tracks all customer suggestions for improvement and regularly provides feedback to Senior Management and provider partner.


JOB REQUIREMENTS


  • Bachelor s Degree Business, Marketing, Insurance, or a related field and 5 to 10 years' experience managing sales, customer service, and business development.
  • Strong customer service and leadership skills.
  • Strategic orientation and consultative approach.
  • Experience hiring and managing staff and vendors.
  • Experience with budgeting and resource planning and management.
  • Ability to develop, execute, coordinate, manage, problem-solve and guide implementation of major projects, as well as the ability to conduct and manage multiple projects and priorities simultaneously.
  • Ability to support the marketing strategies to drive traffic, sales and care opportunities, manage community events to drive awareness and traffic, and drive exceptional customer service and satisfaction.
  • Must possess or attain within 60 days of employment a Pennsylvania Health and Life Insurance License.
  • Must possess a valid Pennsylvania driver's license.

Physical Demands: Sedentary work involving significant periods of sitting, talking, hearing, keying and performing repetitive motions. Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor. Working environment includes typical office conditions.

This position requires the signing of a Non-Competition, Non-Disclosure and Non-Solicitation Agreement.


Our innovative Capital Blue Health and Wellness Centers located in Enola and Center Valley provide in-person service and inspiration to help people reach their health goals. Each one is open to the public and includes a fitness studio, Healthy You Caf and on-site care guides skilled in multiple areas, including nutrition and biometrics screening. Capital BlueCross employees can take advantage of the many services offered at Capital Blue at little to no cost.

Capital BlueCross is an independent licensee of the BlueCross BlueShield Association. We are an equal opportunity/affirmative action employer and do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, age, genetic information, physical or mental disability, veteran status, or marital status, or any other status protected by applicable law. Engage with us on LinkedIn, Twitter, Facebook or Instagram.


Associated topics: assistant store manager, department supervisor, lead, leader, major gifts officer, major gift officer, manage, manager, retail store manager, store supervisor

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