• Appleone
  • $28,110.00 -43,750.00/year*
  • Rochester , NY
  • Customer Service/Call Center
  • Full-Time
  • 141 Gilbert Dr

Provides customer service and support to both internal and external clients; responsible for the timely and accurate set-up ongoing maintenance and support of client accounts for both H&B and COBRA. Maintains a knowledge of the products and services supported by the Agency. Ensures timely and accurate problem resolution in support of Agency client retention goals. Initiating timely set up process all documentation related to set up and maintenance of the client's account. Researching and resolving product and service issues from the field and our clients. Responsible for the accuracy and integrity of clients' financial and insurance transactions. Establishing managing and maintaining positive and professional relationships with insurance carriers and all external and internal partners. Responding to inbound calls and places outbound calls as required by the business unit. Maintains accurate recording of all internal and external communication. Maintaining documents and records to ensure compliance with all applicable state and federal insurance regulations. Providing necessary documentation to state and federal insurance agencies as well as our insurance partners. Utilizing multiple computer software applications in conjunction with carrier and bureau web-sites internal systems to include HRIS and ORS in order to respond to all client inquiries. Performing data input maintaining strong prioritization and organizational skills and professional communications. Participating in product related projects or training sessions as required

Looking for candidates who are excited and willing to learn.
Hard working and driven.
Self motivated.
Basic computer knowledge required.
Will be working with multiple screens, systems and online sites.

Associated topics: call, call center, client, client service, customer order, customer service, customer service representative, help desk, service call, trouble resolution

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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