Customer Account Advisor - Erie

Compensation

: $27,010.00 - $43,180.00 /year *

Employment Type

: Full-Time

Industry

: Retail



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Date posted

10/14/2019 We are Aarons - an industry leader in the sales and lease-to-own retailer known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job It is a career with purpose.

Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.

Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aarons team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work
  • Attainment and upkeep of customers accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
  • Sell customers on the benefits of timely lease agreement renewal payments
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
  • Assist with merchandise returns and guest deliveries as directed by management
  • Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • Complete and maintain weekly vehicle maintenance sheet and route sheets daily
  • Load, secure and protect product in company vehicle
  • Safely operate company vehicle
  • Assist the Sales Team as needed
  • Any reasonable duties requested by management

  • Requirements
  • At least 21 years old with a valid state Drivers License and compliance with the Companys Driver Qualification Policy; including satisfactory MVR (driving record)
  • Must meet DOT requirements to obtain certification in required states
  • Ability to work schedule of hours varying from 8 am to 9 pm
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
  • Two years of retail/customer service experience preferred
  • High School diploma or equivalent preferred
  • Excellent interpersonal and communication skills
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively
  • Proper telephone etiquette
  • Uphold the Aarons Brand and protect company assets
  • Maintain a professional appearance
  • Proficient computer skills

  • Rewards
    Team members enjoy access to career training and advancement opportunities, and rewarded with competitive compensation and a comprehensive benefits package, which includes:
  • Paid time off including vacation days, sick days and holidays
  • Medical, dental & vision insurance
  • 401(k) plan with company match
  • Flexible spending accounts
  • Life insurance
  • Disability benefits
  • Stock Purchase Plan
  • Team Member purchase discounts


  • Associated topics: account, account coordinator, costume, retail management, retail sales, sales, sales leader, sales management, sample, sell * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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